Welcome to Flower Delivery Queensbury. We are dedicated to providing beautiful, fresh flowers and reliable delivery services to Queensbury and the surrounding areas. These Terms & Conditions ("Terms") govern the use of our flower delivery website and the placing of orders online. By accessing our website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our services.
Our online flower delivery service is available to all individuals and organisations in Queensbury and surrounding regions. You must be at least 18 years old to place an order with us. By completing an order on our website, you affirm that you are legally capable of entering into binding contracts and that you agree to these Terms.
We strive to make ordering flowers online in Queensbury as straightforward as possible. Please follow these steps to place an order with us:
Once your order has been placed, you will receive a confirmation message acknowledging receipt of your order. This confirmation does not constitute our acceptance of your order but confirms that your request has been received for processing. Our acceptance of your order will only occur when we dispatch the product and send you a dispatch confirmation.
We deliver to residential and commercial addresses within Queensbury and neighbouring areas. Our delivery timescales and options will be clearly stated during the order process. While we endeavour to deliver your flowers on the chosen date, we cannot guarantee specific delivery times. Delays may occasionally occur due to circumstances beyond our control (such as inclement weather or external courier disruptions).
You are responsible for ensuring all delivery details supplied are correct. If you provide incomplete or incorrect delivery information, we cannot be responsible for any subsequent delays or missed deliveries. In such cases, we reserve the right to charge additional fees for redelivery or for rearranging a new delivery time.
All products are subject to availability. In the rare event that any flowers or items in your chosen arrangement become unavailable, we reserve the right to substitute them with flowers or products of equal style and value. Any substitutions will be made with the utmost consideration of the original design and colour scheme to ensure your satisfaction. Photographs on our site are for guidance only, and actual products may vary due to seasonal variations and florist interpretations.
All prices listed for our flower arrangements and related products include applicable taxes. Delivery charges will be clearly outlined prior to checkout and will vary based on the delivery location and time requested. All prices are subject to change without prior notice, but any such changes will not affect confirmed orders.
We accept the payment methods shown at the checkout page. Full payment must be received at the time of ordering before your order will be processed and dispatched. We use secure third-party processors to manage online payments. Your payment information will be processed securely in accordance with current UK data protection and security standards. We do not store any payment card details on our servers. By placing an order, you authorise us to charge your selected payment method for the total amount indicated at checkout.
If you wish to make changes to your order or cancel it, you must notify us as soon as possible. Changes or cancellations can only be accepted prior to the order being dispatched. If your order has already been dispatched or delivered, we are unable to make modifications or offer cancellations.
To cancel your order before dispatch, please contact us via the communication methods outlined on our website. We will confirm cancellation and refund the full amount paid using your original payment method. Refunds may take up to 5 working days to appear in your account depending on your card issuer or bank.
Orders for certain personalised products or arrangements involving bespoke work cannot be cancelled once work on your order has commenced. This does not affect your statutory rights if the product is faulty or not as described.
We are committed to your satisfaction with our flower delivery service in Queensbury. If you are not satisfied with the flowers delivered due to issues with quality or condition, please contact us within 24 hours of delivery, providing a clear photograph of the goods in question. We may offer a replacement or refund at our discretion, subject to reasonable verification of your complaint. For refunds, we will credit your original payment method for the value of the product and delivery charges where appropriate.
You accept responsibility for reviewing all order details before final submission. It is your responsibility to ensure the accuracy of all details supplied, particularly delivery address and recipient information. Any issues resulting from incorrect or incomplete information provided by you will not be the responsibility of Flower Delivery Queensbury.
To the fullest extent permitted by UK law, Flower Delivery Queensbury shall not be liable for any loss of profits, revenue, contracts, data, or for any indirect or consequential loss or damage arising in connection with the use of our website or the ordering of our products. Our liability in all cases shall be limited to the value of the order placed.
We take great care in packing and delivering our flower arrangements to Queensbury and surrounding areas to the highest standards, but we accept no liability for any delay or non-delivery due to circumstances beyond our reasonable control (including but not limited to, acts of God, strikes, supply chain failures, vehicle breakdowns, or severe weather conditions).
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under English law.
All content on the Flower Delivery Queensbury website, including product descriptions, photographs, graphics, and branding, are the intellectual property of Flower Delivery Queensbury or its content suppliers. You may not copy, reproduce, modify, distribute, or display any part of our website or materials without prior written consent from us.
Your privacy is important to us. We comply with all applicable UK data protection laws. Personal information supplied during the order process is processed in line with our privacy policy: we only use your data for the purpose of fulfilling your order, managing your account, and where permitted, keeping you informed of future products or promotions (subject to your preferences).
From time to time, Flower Delivery Queensbury may offer promotional codes or discounts. These offers are subject to terms and conditions and may be withdrawn at any time. Promotional codes must be entered at the point of purchase and cannot be applied to orders retrospectively. Only one code may be used per transaction, unless specifically stated otherwise.
Our website may, on occasion, reference or refer to third-party websites or services. These are provided for convenience only and do not signify an endorsement. We are not liable for the content, accuracy, or function of any external sites.
Flower Delivery Queensbury reserves the right to amend these Terms at any time. Any changes will be effective immediately upon posting on our website. We recommend reviewing these Terms regularly to ensure you are up to date. Continuing to use our service after changes are posted means you accept and agree to the updated Terms.
These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You and Flower Delivery Queensbury both agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute or claim under these Terms.
If you require further details regarding our Terms, customer service policies, or about your order, please visit the contact section of our website. We are committed to assisting customers throughout Queensbury and the surrounding areas in a timely and professional manner.
These Terms & Conditions form the basis for all orders placed with Flower Delivery Queensbury, and apply to all customers located in Queensbury and its surrounding areas. By placing an order, you confirm your agreement to be bound by these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Queensbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Queensbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
