At Flower Delivery Queensbury, we pride ourselves on being a trusted local florist dedicated to delivering happiness across Queensbury and neighbouring areas. Our top priority is delivering flowers that are as fresh and beautiful as possible, whether to your home or business. In support of our fresh flowers guarantee, we’ve outlined our approach on returns, refunds, replacements, and how we handle your complaints to ensure your experience with us is smooth from start to finish.
Every bouquet leaves our shop in pristine condition, but on rare occasions, damage may occur in transit. If your flowers arrive damaged or not as described, please notify us as soon as possible, ideally within 24 hours of delivery. To help us quickly resolve the issue, we suggest you provide a clear description and photographic evidence of the problem. Once we verify the damage, you’ll be eligible for a prompt replacement or a full refund according to your preference.
Our local Queensbury florist team selects only the freshest blooms for each bouquet. We guarantee a minimum freshness window of 5 days from the time of delivery when cared for following our guidelines. If your flowers wilt or fail to live up to our freshness guarantee within this period, please reach out to us immediately. We will assess your concern and offer a suitable solution based on our quality standards.
Should you experience any issues with the quality or condition of your delivered flowers, we offer two options for your peace of mind:
Your satisfaction is of utmost importance, and every claim is handled on a case-by-case basis by our caring team, ensuring a swift and fair resolution.
We strive to ensure your experience with Flower Delivery Queensbury is always excellent. If you are unhappy for any reason, whether regarding an order, our service, or any other concern, we encourage you to contact us as soon as possible. Please include your order details and a clear explanation of the issue. Our team treats every complaint seriously and aims to respond within 24 hours. We are committed to transparency, fairness, and prompt communication throughout the process.
Flower Delivery Queensbury has built a reputation as a reliable florist trusted by households and businesses throughout Queensbury and the surrounding community. We believe in building long-lasting customer relationships based on quality products and outstanding service. Your feedback helps us grow and continue serving you better each day.
For all return requests, refund queries, and complaints, please contact us through the usual channels. Our support team is available during business hours and will guide you through the next steps. We thank you for choosing Flower Delivery Queensbury and look forward to delighting you with every bouquet.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
