Privacy Policy for Flower Delivery Queensbury Customers

Introduction

At Flower Delivery Queensbury, we hold your privacy and trust in the highest regard. This Privacy Policy explains how we collect, use, store, and protect your personal information when you place flower delivery orders in Queensbury and the surrounding districts. We are fully committed to adhering to the UK General Data Protection Regulation (GDPR) and ensuring the responsible and transparent processing of your data.

Scope of This Policy

This Privacy Policy applies to all individuals who use Flower Delivery Queensbury’s services for placing delivery orders within Queensbury and the neighbouring districts. By placing an order with us, you acknowledge and consent to the terms outlined here.

What Data We Collect

To fulfil your flower order requests and improve our services, we may collect the following categories of personal data:

  • Identity Data: Name (first and last)
  • Contact Data: Delivery address, billing address, phone number (where provided)
  • Order Details: Products ordered, delivery instructions, card messages
  • Payment Data: Payment confirmation, and transaction information (e.g., amount paid, method used); we do not store full card numbers
  • Communication Data: Any correspondence relating to your order, queries, or feedback
  • Technical Data: IP address, browser type, and website usage data, collected via cookies where applicable (see our Cookies Policy for details)

Lawful Basis for Data Processing

Under the GDPR, we process your personal information on the following lawful bases:

  • Performance of a Contract: Processing your personal data is necessary to fulfil your flower delivery order and manage related services.
  • Legal Obligation: We may be required to retain certain data to comply with legal or tax obligations.
  • Legitimate Interests: We may process your data to improve our services, prevent fraud, and ensure network security, provided that such interests do not override your fundamental rights and freedoms.
  • Consent: Where your consent is required by law, for example for certain marketing communications, we will ask for it explicitly and you may withdraw it at any time.

Purposes of Processing

Your data is processed to:

  • Fulfil and deliver your flower orders
  • Communicate with you regarding your purchase and respond to enquiries or requests
  • Handle invoicing, payments, and refunds
  • Improve our products, services, and customer experience
  • Comply with legal and regulatory requirements

How We Store and Secure Your Information

Your personal data is stored securely in accordance with industry best practices. Access to your data is strictly controlled and limited to personnel who need it for fulfilling your order or customer service purposes.

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or loss. This includes secure databases, encryption where appropriate, and regular systems monitoring.

Data Retention

We retain your personal data only as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Typically:

  • Order and Contact Data: Retained for up to seven years to comply with tax and statutory requirements.
  • Communication Data: Retained for up to two years after your last interaction with us.
  • Marketing Preferences: Retained until you choose to unsubscribe from communications or withdraw your consent.

When data is no longer necessary, we securely delete or anonymise it.

Processors and Third Parties

We may involve third-party service providers (data processors) to support our operations. These may include payment processors, delivery partners, IT hosting providers, and customer service tools. We ensure all processors handle your data according to GDPR requirements and only for the specific purposes we direct. We do not sell your data to third parties.

Where required by law, we may be obliged to share your information with government, regulatory, or law enforcement agencies.

Your Data Subject Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure: In certain cases, you can request the deletion of your personal data (the "right to be forgotten").
  • Right to Restriction: You may ask us to restrict how we process your data in specific circumstances.
  • Right to Data Portability: Where applicable, you may request your information in a structured, commonly used, machine-readable format.
  • Right to Object: You have the right to object to our processing of your data for direct marketing or other purposes based on legitimate interest.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw this at any time without affecting the lawfulness of prior processing.

Exercising Your Rights

To exercise any of your data protection rights or for queries about your data, you may contact us using the details provided at the bottom of our main site or via the methods published on our official materials. Please note we may need to verify your identity before addressing your request.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or customer feedback. The latest version will always be available on our website.

Contact Information

If you have questions about this Privacy Policy, your rights, or our data processing practices, please refer to the contact section on our website or speak directly with a member of our customer service team at Flower Delivery Queensbury.

Thank you for trusting Flower Delivery Queensbury with your orders. Your privacy and security are very important to us.